Shipping policy
Shipping policy: This policy is only applicable to third parties carriers. Museandbeautyco is not responsible/liable for items misplaced or lost by third-party carriers. In order to mitigate the risk related to shipping orders, the client bears the sole responsibility of losing items if the shipping rates with insurance are not purchased with checkout. If the shipping rate with insurance was purchased at checkout, Museandbeautyco orders will be insured for the full value of the purchase. If an insured order is lost or stolen by third party shipping carriers, a full and complete refund is processed if and ONLY if all the following criteria are met:
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The customer did not incorrectly enter the shipping address at the time of purchase.
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Customer address is not secure and delivery instructions have been updated
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A claim is accepted by the shipping carrier for the entire value of the purchase
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The entire value of the purchase has been reimbursed to museandbeautyco by the third party shipping carrier.
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The timeframe to receive a complete refund is fully dependent on the specific carrier claims resolution process. Please refer to the carrier website to understand their policies and procedures around the claim resolutions process and timeline.