Policy
Shipping policy:
This policy is only applicable to third parties carriers. Museandbeautyco is not responsible/liable for items misplaced or lost by third-party carriers. In order to mitigate the risk related to shipping orders, the client bears the sole responsibility of losing items if the shipping rates with insurance are not purchased with checkout. If the shipping rate with insurance was purchased at checkout, Museandbeautyco orders will be insured for the full value of the purchase. If an insured order is lost or stolen by third party shipping carriers, a full and complete refund is processed if and ONLY if all the following criteria are met:
- The customer did not incorrectly enter the shipping address at the time of purchase.
- Customer address is not secure and delivery instructions have been updated
- A claim is accepted by the shipping carrier for the entire value of the purchase
- The entire value of the purchase has been reimbursed to museandbeautyco by the third party shipping carrier.
- The timeframe to receive a complete refund is fully dependent on the specific carrier claims resolution process. Please refer to the carrier website to understand their policies and procedures around the claim resolutions process and timeline.
Frequently Asked Questions
Why choose Museandbeautyco?
At Museandbeautyco, we believe every woman deserves hair that reflects her beauty, confidence, and individuality. Our mission is simple:to provide luxury-quality extensions that not only look stunning but also last.
Our hair is 100% virgin, single donor hair, meaning every bundle is sourced carefully to maintain its natural strength, softness, and integrity. Because the cuticles are aligned and its style beautifully, and can be colored or customized to any look you desire.
What makes Museandbeautyco truly special is the quality you can see and feel. Our hair is full from root to ends, incredibly soft, and designed to maintain its beauty with proper care for 3-4 years or more. It doesn't thin out, tangle excessively, or lose its natural luster like ordinary extensions. This is hair you can truly invest in.
But Museandbeautyco isn’t just about selling hair - its about you.
It's about a woman who wants to walk into a room and feel confident.
The woman who wants hair that moves effortlessly and looks flawless in every style. The woman who knows that quality matters.
When you choose Museandbeautyco, you're choosing hair that was selected with intention care, and high standards. We focus on providing hair that enhances your beauty while giving you the freedom to style, color, and wear it exactly the way you want.
You deserve hair that feels luxurious, natural, and long lasting.
How many bundles should I purchase?
At Museandbeautyco, our bundles are known for their fullness, softness, and luxury quality. Each Bundle is carefully selected to ensure it is thick and healthy from top all the way to the ends, giving you a beautiful, natural look when installed.
The number of bundles you need depends on the length you choose and the level of fullness you desire.
Recommended bundle guide:
- 12” - 18”: 3 bundles
- 20” - 22”: 3-4 bundles
- 24” - 26”: 4 is recommended
- 28” - and longer: 4 or more bundles for maximum strands are longer.
Please keep in mind that as the hair gets longer in length, the bundles will naturally contain slightly less hair by weight distribution. This means bundles 22 inches and longer may appear thinner compared to shorter lengths, because the hair strands are longer.
This is completely normal in the hair extension industry. Even though the strands are longer, our bundles still maintain the luxurious quality and fullness Museandbeautyco is known for.
If you love a very full or glamorous look, we always recommend purchasing an extra bundle, especially when ordering longer lengths.
Our goal is to make sure you receive hair that allows you to achieve the exact look you want while still maintaining the high-quality standards that makes Museandbeautyco different.