Refund policy

Returns & Refunds Policy:  Museandbeautyco ensures that our hair is the best quality for our customers. We are dedicated to providing superior products for our customers nationwide. Our 100% Virgin extensions have been thoroughly analyzed to assure impeccable quality and standards. We guarantee countless wears and endless styles with our brand.  All items purchased on sale or with promotional codes are FINAL SALES. Unfortunately, sale items cannot be refunded. 

Order Cancellation Policy : Any individual purchased in our online store can be fully canceled and refunded up to 24 hours after the date of purchase on our website.

After 24 hours, no return or cancellation will be granted ( more information in Return and Exchange Policy below) 

Steps to cancel:

Your order (no later than 24 hours after purchase) 

  • Locate the order number (example 11932) sent to your email or phone number upon purchase on our website. Use the order number as a subject for the email for communication to start the order cancellation process for full and complete refund.

  • Send email to

@museandbeautyco@gmail.com with the SUBJECT: Cancel Order: 11932 ( Write order number here). Order cancellation are only initiated via email.

  • Upon receipt of your email, we’ll contact you within 48 - 72 hours and proceed to refund your order. 

Keep in mind that if we receive your request for cancellation after the required 24 hours of courtesy, your order would not be canceled or refunded. 

  • Please contact @museandbeautyco@gmail.com no later than 72 hours from the carrier delivery date to notify us of the issue. We will work together to get your matter resolved. 

  • Refunds are ONLY processed if the issue is on our end. For example wrong product 

  • For a refund to be processed, the item needs to be in its original packaging, unworn and unused.

Once the package is received ( delivery date per carrier if the item is in its original condition/package, we will issue a full and complete refund within 7 days from the delivery date noted on the shipping carrier tracking number. The customer will receive a notification email regarding the refund. It takes an additional 7-10 business days for the refund money to be reflected in your bank account.

  • No refund will be made if the hair has been altered, used, or is not in the original package.